The warranty on our professional loudspeaker products remains in effect for three (3) years from the date of the first consumer purchase. B&C Speakers protects the original owner and all subsequent owners so long as your product has been purchased directly from B&C Speakers SpA - Italy or from an authorized B&C distributor. The original and dated bill of sale is required whenever warranty service is required. Please, make this document available and complete a warranty claim form (below) before contacting us.
All implied warranties, including warranties of merchantability and fitness for particular purpose, are limited in duration to the length of this warranty. B&C Speakers’ liability is limited to the repair or replacement, at our option, of any defective product and doesn't include any incidental or consequential damages or shipping charges incurred to repair the product. This warranty gives you specific legal rights and you may also have other rights which vary, based on local requirements.
Our warranty covers all defects in material and workmanship except: damage caused by accident, misuse, abuse, product modification or neglect, extreme weather exposure, or damage incurred during shipment; damage resulting from the performance of repairs by unauthorized B&C recone/repair centers; claims based upon any misrepresentation by the seller; any B&C Speaker product on which the date code/serial number has been defaced, modified or removed.
Please note that B&C Speakers standard warranty is not applicable for components that have been supplied to OEM manufacturers. As part of the agreement with our OEM partners, any warranty is extended to the OEM customer only, and not the end user. Most of our OEM customers offer their own warranties.
B&C is not able to not provide information regarding which of our components are used in a specific OEM manufacturers product. If you require service parts for a B&C component that was supplied to an OEM manufacturer, please contact the OEM manufacturer directly.
To simplify the warranty process, we have provided a Warranty Coverage Guide to indicate what is an acceptable warranty issue and what is not. Based on our experience we have addressed a wide range of potential issues in order to describe the reason for the failure and where the responsibility lies. Download the Warranty Coverage Guide below for more details.
This form should only be used by companies that have purchased components directly from B&C Speakers. End users and manufacturers who have purchased B&C products through a retailer or distributor, or as a component in an OEM Manufacturer's product should consult their local supplier or OEM Manufacturer for warranty assistance.
All goods requiring Warranty Service must be returned to B&C Speakers for evaluation and repair/replacement. If you need to return products to B&C Speakers (or one of our authorized distributors), you must complete the "Return Material Form" to request a Return Authorization. This can be done using an On-Line Return Material Form, or you can download the Return Material Form below and fax / email this to us.
Purchase date and other details must also be provided as indicated on the form. B&C Speakers reserves the right to evaluate all the requests and accept or deny the return of the goods on the basis of the information contained in the Return Material Form.
B&C batch numbers (found on sticker attached to each unit) and full description of defect must be provided for each unit in question.
B&C Speakers is not responsible for freight charges involved with warranty service.
For more information please contact us at the addresses below:
B&C Speakers S.p.A.
Attn: Customer Service Department
Via Poggiomoro 1, località Vallina
Bagno a Ripoli (Firenze), Italy
Tel. # +39-55-65721
USA & Canada only:
B&C Speakers NA LLC
Attn: Customer Service Department
220 West Parkway
Pompton Plains, NJ 07444
Tel.: +1 973 248 0955
Fax: +1 973 248 0956